Return Policy

Last Updated:

1. Overview

At Cholmareghythrel, we are committed to providing high-quality 3D modeling education and ensuring customer satisfaction. We understand that purchasing online courses is a significant decision, and we want you to feel confident in your investment. This Return Policy outlines the terms and conditions under which refunds may be requested and processed for our digital products and services.

Please read this policy carefully before making a purchase. By enrolling in our courses, you acknowledge that you have read, understood, and agree to the terms outlined in this Return Policy.

2. Digital Products and Services

Our primary offerings are digital educational products, including online courses, video tutorials, downloadable resources, and membership subscriptions. Due to the nature of digital products, which can be accessed immediately upon purchase, our return policy differs from physical goods retailers.

2.1 Nature of Digital Products

When you purchase a course or digital product from Cholmareghythrel:

Access is typically granted immediately or within minutes of purchase confirmation
Digital content can be viewed, downloaded, or streamed as soon as access is provided
Course materials, including videos, PDFs, and project files, become available for your use
You receive the full product as described at the time of purchase

3. Refund Eligibility

We offer a satisfaction period for most of our courses. Below are the specific conditions under which refunds may be granted:

3.1 Standard Courses

For individual course purchases:

A 14-day satisfaction period from the date of purchase
You must not have completed more than 30% of the course content
A refund request must be submitted in writing via email or contact form
You must provide a reason for the refund request
No downloadable resources should have been accessed or downloaded

3.2 Bundle Packages

For course bundles or package deals:

A 14-day satisfaction period from the date of purchase
You must not have accessed more than one course in the bundle
Combined course completion must not exceed 20% of total content
Partial refunds may be available for unused portions of bundles

3.3 Subscription Plans

For monthly or annual subscription plans:

Monthly subscriptions: 7-day satisfaction period from initial subscription date
Annual subscriptions: 14-day satisfaction period from initial subscription date
Renewal periods are not eligible for refunds once charged
You may cancel your subscription at any time to prevent future charges
No prorated refunds are provided for partial subscription periods

4. Non-Refundable Items

The following items and circumstances are not eligible for refunds:

Courses where more than 30% of content has been accessed or completed
Downloadable resources that have been downloaded to your device
One-on-one mentoring sessions that have been scheduled or completed
Live workshop tickets after the event has occurred
Gift purchases after the gift code has been redeemed
Promotional or discounted courses purchased at 50% or more off regular price
Courses purchased during special sales events (unless otherwise stated)
Subscription renewals after the renewal date has passed
Requests made after the applicable satisfaction period has expired
Cases where Terms of Use violations have been identified

5. Refund Process

To request a refund, please follow these steps:

5.1 Submit Your Request

Contact our support team through one of the following methods:

Email: Send your request to contact@cholmareghythrel.world
Contact Form: Use the contact form on our website
Phone: Call +1 210-225-1391 during business hours

5.2 Required Information

Please include the following information in your refund request:

Your full name and email address associated with the account
Order number or transaction ID
Date of purchase
Name of the course or product purchased
Detailed reason for requesting a refund
Any relevant screenshots or documentation

5.3 Review Process

Once we receive your refund request:

Our team will review your request within 3-5 business days
We will verify your purchase history and course access records
You may be contacted for additional information if needed
You will receive an email notification of our decision

5.4 Refund Processing

If your refund is approved:

Refunds will be processed to the original payment method
Credit card refunds typically appear within 5-10 business days
PayPal refunds typically appear within 3-5 business days
Bank transfer refunds may take 10-15 business days
Your access to the course will be revoked upon refund processing

6. Chargebacks and Disputes

We strongly encourage you to contact us directly before initiating a chargeback with your bank or credit card company. Chargebacks can result in:

Immediate suspension of your account and access to all courses
Additional fees that may be passed on to you
Permanent ban from future purchases
Collection proceedings for fraudulent chargebacks

We are committed to resolving any issues directly and fairly. Please give us the opportunity to address your concerns before taking other action.

7. Technical Issues

If you are experiencing technical difficulties accessing your course:

Contact our support team for assistance before requesting a refund
We will work to resolve any technical issues preventing course access
If issues cannot be resolved within a reasonable timeframe, a full refund may be provided
We may offer alternative solutions such as extended access or course credits

8. Course Quality Concerns

If you are dissatisfied with the quality of a course:

Please provide specific feedback about your concerns
We take all feedback seriously and may update course content accordingly
Quality concerns within the satisfaction period may qualify for a refund
We may offer alternative courses or credits as a resolution

9. Course Updates and Changes

We continuously improve our courses to provide the best learning experience:

Course content may be updated, added, or modified over time
Significant changes to course structure will be communicated to enrolled students
Updates do not constitute grounds for a refund if the core learning objectives remain the same
If a course is discontinued, enrolled students will retain access for a specified period

10. Exceptions and Special Circumstances

We understand that unexpected circumstances can arise. In the following situations, we may make exceptions to our standard policy:

Documented medical emergencies
Military deployment
Death in the immediate family
Natural disasters affecting your ability to access courses
Duplicate charges or billing errors on our part

Such requests will be evaluated on a case-by-case basis and may require supporting documentation.

11. Gift Purchases

For courses purchased as gifts:

Refunds can only be issued to the original purchaser
Gift recipients should contact the purchaser to initiate a refund
Once a gift code is redeemed, the purchase becomes non-refundable
Unredeemed gift codes may be refunded within 30 days of purchase

12. Currency and International Purchases

For purchases made in currencies other than US dollars:

Refunds will be processed in the original currency of purchase when possible
Exchange rate fluctuations may affect the refund amount
International transaction fees are non-refundable
Additional bank fees imposed by your financial institution are your responsibility

13. Changes to This Policy

We reserve the right to modify this Return Policy at any time. Changes will be effective immediately upon posting to our website. The date at the top of this policy indicates when it was last updated. Your continued use of our services after any changes constitutes your acceptance of the new policy.

14. Contact Information

If you have any questions about our Return Policy or need assistance with a refund request, please contact us:

Cholmareghythrel
300 Alamo Plaza, San Antonio, TX 78205
Phone: +1 210-225-1391
Email: contact@cholmareghythrel.world

Business Hours: Monday - Friday, 9:00 AM - 6:00 PM (Central Time)